Condition of sales

1. Introduction and definitions

1.1 These general terms and conditions govern the manner and terms under which Tecniwork SpA, with registered office in Campi Bisenzio, Via R. Benini 8, Tax Code and VAT No. 01812000485, REA No. FI306325, markets products through the e-commerce portal www.tecniwork.it and regulate the online purchase of such products.

1.2 These general terms and conditions have been drafted and prepared in compliance with the legal provisions governing electronic commerce.

1.3 These terms and conditions of sale are of general application; they form an integral and essential part of the purchase agreement for any product, and the submission of an order entails the Customer’s full reading and acceptance thereof.

1.4 For a better understanding of these terms and conditions of sale, the following definitions apply:

professional: any natural or legal person who places a purchase order in the course of their business, trade, craft or professional activity;

customer: the party (professional) purchasing from the website www.tecniwork.it;

website: the collection of web pages accessible through the URL www.tecniwork.it or through the use of an app for mobile devices;

seller: Tecniwork SpA, provider of the e-commerce service through the website www.tecniwork.it;

purchase order: a proposal for the purchase of one or more products submitted by the Customer to the Seller;

online sales agreement: any agreement for the sale and purchase of products displayed on the Website by the Seller, entered into between the Seller and the Customer within an organised distance-selling system using electronic means, concluded in accordance with the procedures set out in the following articles, specifying, pursuant to Article 12 of Legislative Decree No. 70/2003, the various technical steps to be followed for the conclusion of the agreement, the manner in which the concluded agreement will be stored and the procedures for accessing it, the technical means made available to the Customer to identify and correct data-entry errors before submitting the order, as well as the other information required by the aforementioned provision.

2. Acceptance of the general terms and conditions of sale

2.1 These general terms and conditions form an integral part of every sales agreement.

2.2 By proceeding with the purchase, the Customer expressly declares that they have read and accepted the content of these general terms and conditions, together with the information provided during the purchase process.

3. Conclusion of the sales agreement

3.1 In order to make purchases on www.tecniwork.it, it is necessary to first register an account.

3.2 To proceed with the purchase, the Customer may select one or more products and add them to a virtual “cart” by clicking the “add to cart” icon. The contents of the cart may always be viewed in the relevant “go to cart” section, showing the total price and quantity, before submitting the order by clicking “proceed to checkout”. The total amount shown represents the total cost of the products added to the cart, including VAT and shipping costs.

3.3 At any time before submitting the order, the Customer may return to the cart, remove previously selected products by clicking the “Delete” button next to them, or add further products.

3.4 The Customer is required to select the preferred shipping method.

3.5 The Customer may then proceed by clicking the “proceed to checkout” icon.

3.6 Once this stage has been completed, the Customer may choose one of the available payment methods. In this section, the Customer may also add or change the shipping address, edit billing information and enter order notes.

3.7 By clicking the “Proceed to checkout” button, the Customer submits the order and will no longer be able to amend it.

3.9 Any order submitted in this manner shall, for all purposes, be deemed a contractual offer made by the Customer. Submitting the order entails the obligation to make payment.

3.10 Once the Customer has submitted the order, the Seller will send an email to the email address provided by the Customer confirming receipt of the order.

3.11 The agreement shall be deemed concluded and the order accepted.

3.12 The Seller reserves the right to accept or reject the orders received. In the event of non-acceptance, the Customer may not assert any rights or claims, except for the refund of any amounts already paid.

3.13 Upon shipment, the Customer will receive an email containing a link to access their personal area of the Website and track the progress of the shipment.

4. Prices and shipping costs

4.1 The prices of products published in the various sections of the Website do not include VAT or any taxes, customs duties and levies applicable in the country of destination of the products, where this is other than Italy. Such charges shall be borne by the Customer.

4.2 All prices, the VAT amount, shipping costs and any additional charges, where applicable, are indicated during the purchase process and clearly specified in the order-receipt email.

4.3 Customers who have purchased the Tecniwork “Premium” service, as described in section 5, are entitled to favourable delivery charges for orders placed throughout the validity of the service.

4.4 The Seller reserves the right to change the prices of products displayed on the Website at any time. Any price changes relating to orders already submitted will be communicated to the Customer, who may decide whether to confirm the order.

5. General terms and conditions of the Tecniwork “Premium” service

5.1 The Tecniwork “Premium” service may be purchased on www.tecniwork.it.

5.2 The service is active from the time of purchase and allows Customers to immediately benefit from free shipping under favourable terms.

5.3 Delivery is made by express courier within 24/48 hours, subject to warehouse availability.

5.4 The service is valid for shipments throughout Italy.

5.5 The service does not apply to orders placed before its activation.

The Seller shall not be liable for delivery delays attributable to third parties.

6. Payment methods

6.1 For each order, the Customer shall pay the full price of the products ordered—detailed separately as product price, VAT, shipping costs and ancillary charges—by selecting a payment method during the purchase process. It is understood that, should the Seller not accept the order, the Seller shall promptly refund any amounts already paid by the Customer.

6.2 Payment may be made by:

a) advance bank transfer, indicating the order number in the payment reference. In this case, the bank transfer must be credited within five working days of submitting the order; otherwise, the sales agreement shall be deemed terminated and ineffective;

b) cash on delivery: the service includes a charge of €3.90 plus VAT;

c) accepted credit cards (Visa, MasterCard, Maestro): transactions are managed through Banca Sella secure servers and card data are not stored on the Website;

d) the protected “PayPal” system.

Regular customers retain their established terms and conditions. All prices are exclusive of VAT.

6.3 The Customer shall select, exclusively from among the available options, the payment method they intend to use.

6.4 The invoice shall be issued electronically at the time of shipment. A courtesy copy of the invoice will be enclosed with the package containing the product shipped to the Customer, and a further copy will be sent to the email address provided.

6.5 In the event of withdrawal, the Seller shall not be required to reimburse additional costs where the Customer has expressly chosen a type of delivery other than, and more expensive than, the standard delivery offered by the Seller.

6.6 The Seller nevertheless reserves the right to withhold the refund until it has received the products in their original packaging and verified their integrity.

7. Product delivery times and methods

7.1 The Seller shall deliver the selected and ordered products using the shipping method chosen in the purchase order, to the address indicated by the Customer.

7.2 Orders received by 3:00 p.m. will be processed on the same day, with delivery within 24/48 hours, subject to warehouse availability.

7.3 Delivery is intended to be at ground-floor level. For deliveries to upper floors, please request a quotation when placing the order. Shipping costs will be automatically calculated by the Website in real time before the purchase is completed. Shipping is free once a specified order value is reached, which will be indicated during the checkout process. For furniture or bulky items, shipping costs will be calculated regardless of the order value.

7.4 Upon delivery of the products, the Customer is required to check that the number of packages delivered corresponds to the number indicated on the invoice/delivery note and that the packaging is intact, undamaged and unaltered. Once the Customer has signed the courier’s delivery document, they may no longer raise any objections concerning the quantity and packaging of the goods received. The Customer may sign the delivery document “subject to inspection” if the package is damaged or if there is a discrepancy between the number of packages stated on the waybill and those delivered.

8. Liability

8.1 The Seller shall not assume any liability for disruptions, non-delivery or delayed delivery attributable to unforeseeable circumstances or force majeure, including, by way of example and without limitation, strikes, measures by public authorities, rationing or shortages of energy or raw materials, epidemics, fires, floods, inundations, damage to industrial machinery not attributable to the Seller, and any other event not provided for herein occurring for reasons not attributable to the Seller.

8.2 The Seller shall not be held liable to the Customer for disruptions or malfunctions connected with the use of the internet network that are beyond the Seller’s control.

8.3 The loss of the item due to a cause not attributable to the Seller shall not release the professional from the obligation to perform the corresponding obligation, even where the item has not been delivered to them.

8.4 The Seller shall not assume any liability for any fraudulent or unlawful use by third parties of credit cards and other payment methods used by the Customer to pay for the price of purchased products, shipping costs and any additional charges.

8.5 The Seller shall not be liable for delays in the delivery of products due to holiday closure periods, unforeseeable circumstances or force majeure.

9. Product warranty and safety

9.1 Products purchased are covered by the warranty provided by law.

9.2 In any event, the warranty does not cover use of the product that is inconsistent with its intended use or with the instructions and/or warnings provided by the Seller and/or the manufacturer of the Product.

10. Right of withdrawal

10.1 The Customer may withdraw from the sales agreement in any case, without giving any reason and without incurring any additional costs, within 14 days from delivery of the products.

10.2 Where the consumer chooses to exercise the right of withdrawal, they shall promptly notify their decision by completing the withdrawal request form available on the Website, or by contacting Customer Service by email at clienti@tecniwork.it or via the toll-free number 800 90 40 55.

10.3 Following submission of the withdrawal declaration through the dedicated online form, the Seller shall send an acknowledgement of receipt without undue delay. Where withdrawal is communicated by email, the Seller shall send the Customer confirmation of receipt of the exercised withdrawal.

10.4 The deadline for exercising the right of withdrawal shall be deemed met if the communication relating to the exercise of such right is sent by the Customer before the expiry of the withdrawal period.

10.5 The Customer shall return the products to the Seller without undue delay and, in any event, within fourteen days from the date on which they communicated their decision to withdraw from the agreement.

10.6 The deadline shall be deemed met if the Customer sends back the goods, by delivering them to the post office or carrier, before the expiry of the fourteen-day period.

10.7 The products must be in the same condition as when delivered and retain their original packaging and label. The right of withdrawal applies only to goods that are intact at the time of return and may not be exercised for products made to measure or clearly personalised, or for the opening of goods liable to deteriorate or expire rapidly.

10.8 In the event of a validly exercised withdrawal, the Seller shall reimburse all payments received from the consumer, including any standard delivery costs incurred. Shipping costs shall be reimbursed only in the event of withdrawal from the entire order; in the event of partial withdrawal, delivery costs shall not be reimbursed. The refund shall be made using the same payment method used for the initial transaction, unless otherwise agreed. The Seller may withhold the refund until it has received the goods or until the consumer has provided evidence of having returned them, whichever occurs first.

10.9 The costs of returning the product shall be borne by the Customer.

10.10 With regard to the methods for refunding payments received from the Customer, reference is made to the provisions of these general terms and conditions of sale.

11. Returns and complaints

11.1 Upon arrival of the shipment, please check that it shows no signs of tampering. If this is not the case, accept the goods “subject to inspection”. No complaint shall be deemed valid if reported more than 14 days after receipt of the goods. Complaints must be sent to Customer Service by email at clienti@tecniwork.it or by contacting the toll-free number. No goods may be returned without the Seller’s prior authorisation. Authorised returns must reach the Seller accompanied by the delivery document stating the number and date of the invoice relating to the original supply.

12. Dispute resolution

12.1 For all disputes arising from this agreement that cannot be settled out of court, the court of Florence shall have exclusive and mandatory territorial jurisdiction.